It is the aim of CLVR Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint within 10 business days, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint write to us at Old Corsend Farmhouse, Hartpury, Gloucestershire, GL19 3BP, or email: firstname.lastname@example.org
If on the rare occasion we cannot resolve the complaint, either you or ourselves may refer the unresolved complaint to the BVRLA conciliation service. Details should be put in writing or by email to:
British Vehicle Rental and Leasing Association
Amersham HP7 0DD
For further details please refer to the BVRLA website where you can find the code of conduct.
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* We use library vehicle images and specifications for illustration- we do not guarantee these are a 100 per cent accurate representation of the vehicle on offer.
T: 0145 247 1000
F: 020 7160 9329
Old Corsend Farmhouse
CLVR Limited is authorised and regulated by the Financial Conduct Authority, we are a credit broker and not a lender. Registered No : 671701.
| Registered in England & Wales with company number : 05632898 | Data Protection No : Z9320395 | VAT No : 889886027 |
Registered Office : Old Corsend Farmhouse, Gloucester GL19 3BP
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